Help and support

Email clusters@soleilpictures.com with a link to the cluster and what happened. To stop ChatGPT, Claude or another AI app from reaching your clusters, open Settings, then Connections, and disconnect it. A deleted cluster waits in the trash and can be restored.

Email us

Write to clusters@soleilpictures.com. It helps to include:

  • a link to the cluster, copied from the address bar, or the workspace's name
  • what you did, and what happened instead
  • when it happened, and a screenshot if you have one

AI apps connected to your clusters

ChatGPT, Claude and other AI apps reach your clusters through the Clusters MCP server, signed in as you. An app sees only the clusters your account can open, with the same rights you have in the app.

  • Disconnect an app: open Settings, then Connections. Each app you approved is listed with what it may do, when it was connected and when it was last used. Disconnect cuts it off.
  • Deleting is off unless you allowed it when you connected the app.
  • Something removed by mistake: a deleted cluster waits in the trash and can be restored. See Trash and recovery.

Your data

What we keep, for how long, and how to export or delete it is in Data and privacy. The legal terms are the Privacy Policy and Terms of Service.

Frequently asked questions

How do I contact Soleil Clusters?

Email clusters@soleilpictures.com. Include a link to the cluster, what you did and what happened instead.

How do I disconnect ChatGPT, Claude or another AI app?

Open Settings, then Connections. Each app you approved is listed with what it may do and when it was last used, and Disconnect cuts it off.

Can an AI app delete my clusters?

Only if you allowed deleting when you connected it. Deleting is off unless you turn it on, and an app reaches only the clusters your account can open.

Something was deleted by mistake. Can I get it back?

A deleted cluster waits in the trash and can be restored from there. See Trash and recovery.

Machine-readable: /docs/account/support.md · /llms.txt
What changed and when: /changelog