# Help and support

> Email clusters@soleilpictures.com with a link to the cluster and what happened. To stop ChatGPT, Claude or another AI app from reaching your clusters, open Settings, then Connections, and disconnect it. A deleted cluster waits in the trash and can be restored.

_Source: https://clusters.soleilpictures.com/docs/account/support · Updated 2026-11-05_

## Email us

Write to **clusters@soleilpictures.com**. It helps to include:

- a link to the cluster, copied from the address bar, or the workspace's name
- what you did, and what happened instead
- when it happened, and a screenshot if you have one

## AI apps connected to your clusters

ChatGPT, Claude and other AI apps reach your clusters through the
[Clusters MCP server](/docs/mcp), signed in as you. An app sees only the
clusters your account can open, with the same rights you have in the app.

- **Disconnect an app:** open [Settings](/docs/account/settings), then
  Connections. Each app you approved is listed with what it may do, when it was
  connected and when it was last used. **Disconnect** cuts it off.
- **Deleting is off** unless you allowed it when you connected the app.
- **Something removed by mistake:** a deleted cluster waits in the trash and
  can be restored. See [Trash and recovery](/docs/clusters/trash-and-recovery).

## Your data

What we keep, for how long, and how to export or delete it is in
[Data and privacy](/docs/account/data-and-privacy). The legal terms are the
[Privacy Policy](/legal/privacy) and [Terms of Service](/legal/terms).